FAQs

Q1. How do I place an order?

Simply choose your item from the dropdown menu on the product page then click the “ADD TO CART” button and follow the simple steps to complete your order. We’ll prepare your order and Ship it out.

After an order has been placed, it is promptly sent to our fulfillment center where we will ship your item(s) within 3-5 business days.

Q2. What size should I get?

Measurements for each product have been provided in the description. Please go through them carefully and measure it against yourself to determine which size you should go for.

Q3. What are your Payment Methods?

We accept credit cards (Visa, Master Card, American Express,) and PayPal.

Q4. How much does Shipping cost?

Insured shipping & handling cost range from $4.95 - $10.95 for worldwide deliveries but Customer will enjoy FREE shipping for order over $60.00 (Not Applicable for Free + Shipping Offer).

Q5. How secure is my personal information?

Giddy Goodies adheres to highest industry standards to protect your personal information. Your credit card information is encrypted using secure socket layer (SSL) technology and is not subsequently stored after your order is completed.

Q6. Can I change or cancel my order?

YES. If you wish to change or cancel your order, please contact us within 24 hours. Once your order is ready for shipment, we no longer have the ability to make changes or to cancel the order.

Q7. Can I get a refund?

If any item arrives defective/damaged, we will happily to refund or replace a new item at no additional cost to you. Please contact us at support@giddygoodies.com clarifying your request within 72 hours after receiving your order, and we will follow up. -- >Refund & Return

Q8. What is Giddy Goodies return policy?

If for any unforeseen reason you have an issue with an item, you can contact us at support@giddygoodies.com for very specific cases of returns. -- >Refund & Return

Q9. What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 72 hours after receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible. -- >Refund & Return

Q10. Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer. -- >Refund & Return

Q11. What is the average amount of time it takes to respond to a customer’s inquiry?

Customer satisfaction is our top priority, so we ensure all communications will be responded to within 24-48 business hours.

Shipment Information FAQ’s

Q1. How long do I wait until my order is sent out?

Our handling time takes 3-5 business days. This means that your order(s) will generally be sent out within this period.

Q2. When will I receive my items after I place an order?

Please allow 2-4 weeks from your order date for U.S. deliveries and 30-60 days for all other countries.

The Shipping duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment. Our Insured Shipping also depending on how fast customs in your country processes the package.

If your order hasn’t arrived within 45 days of the date of original purchase, please do not hesitate to contact our professional support team at support@giddygoodies.com for a replacement or refund of your purchase. (This policy excludes errors made by customers when providing shipping details on their order(s)).

Q3. Can I change my shipping address?

If you need to make any changes to your shipping address, please contact our Customer Service within 24 hours of placing the order. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

Q4. How do I know if my items have been shipped or not?

When your items have been dispatched, we will send a notification email to your registered email address.

Q5. Is there a tracking number?

Tracking information availability is based on destination country and the products ordered, and most orders will have a tracking number generated within 3-5 business days. You may email us at support@giddygoodies.com for your tracking number.

Q6. How do I check on my order?

You can check your order status by visiting our Order Lookup System or you can email us at support@giddygoodies.com with your order number and we will reply with your order status. Alternatively, you may use below links to track down your parcel(s).

For further assistance, please contact our Customer Service through submitting a ticket at our website Contact Portal.

Q7. Why did only part of my order arrive?

Due to the high demand of our products, we ship them as soon as they are in stock. If you placed a multi-item order, you may receive multiple packages

Q8. Do you deliver products internationally?

Yes, we work with a number of global suppliers to provide the best quality products at the lowest possible price.

Q9. What countries of origin do you source products from?

We strive to provide the best quality products at the lowest possible price, so we travel all over the globe to source our wide range of products.

Still have questions? Email us – support@giddygoodies.com or visit our Contact Portal.