FAQ

Q1. HOW DO I PLACE AN ORDER?

Simply choose your item from the dropdown menu on the prouct page then click the “ADD TO CART” button and follow the simple steps to complete your order. We’ll prepare your order and Ship it out. 

After an order has been placed, it is promptly sent to our fulfillment center where we will ship your item(s) within 3-5 business days. Below are expected delivery time based on your location. 

  

Q2. WHAT ARE YOUR SHIPPING TIMES? 

US Shipping Time Estimates

T-Shirts & Hoodies: 2-3 weeks
Other Products: 3-4 weeks

International Shipping Time Estimates

T-Shirts & Hoodies: 3-5 weeks
Other Products: 4-6 weeks

The Shipping duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment. 


If your order hasn’t arrived within 60 days of the date of original purchase, please do not hesitate to contact our professional support team at support@giddygoodies.com for a replacement or refund of your purchase.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

 

Q3. HOW MUCH DOES SHIPPING COST?

Standard shipping & handling cost from $4.95 - $9.95 for US shipping rate. Customer will enjoy FREE shipping for order over $35.00 (Not Applicable for FREE ITEM).

 

Q4. HOW SECURE IS MY PERSONAL INFORMATION?

Giddy Goodies adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

Q5. WILL MY ORDER COME IN ONE PACKAGE?

In order for us to get the items to you as fast as possible some items may be shipped in separate packages.

 

Q6. WHERE ARE MY ITEMS COMING FROM?

Although our fullfillment house is located in united states, some of our specialty items are located in other countries such as Australia, China and France. Local taxes may apply at your destination.